Return Policy

Last updated: July 20, 2024

At TriPathan.com, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your order, our return policy provides clear guidelines on how to return items and request a refund.

1. Return Eligibility

To be eligible for a return, please ensure that:

• The item is in its original condition, unused, and in its original packaging.

• The return request is made within 14 days of receiving the item.

• The item is not marked as non-returnable on our website.

2. Non-Returnable Items

Certain items are non-returnable due to their nature, including but not limited to:

• Personalized or custom-made items.

• Perishable goods or items with a short shelf life.

3. Return Process

To initiate a return:

1. Contact our customer service team at support@tripathan.com or WhatsApp us at 03061222626 with your order number and reason for return.

2. You will receive a return authorization and instructions on how to send back the item.

3. Pack the item securely in its original packaging and include a copy of the return authorization.

4. Return Shipping Costs

• If the return is due to a defect or an error on our part, we will cover the return shipping costs.

• For other returns, you are responsible for the shipping costs associated with returning the item.

5. Refunds

• Once we receive and inspect the returned item, we will process your refund to the original payment method.

• Refunds typically take 5-10 business days to reflect on your account, depending on your bank or payment provider.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.

8. Contact Us

For any questions or concerns regarding returns, please reach out to us:

• Email: support@tripathan.com

• Phone: 03061222626 WhatsApp Only.

• Website: [https://tripathan.com/contact](https://tripathan.com/contact)

Thank you for shopping with TriPathan.com